Customer Service

Customer Service

Shipping & Delivery
Please Note.
Due to very high demand, our current stock levels online, and actual stock available may be different.
 
PLEASE RING HEAD OFFICE TO CONFIRM STOCK, BEFORE making a specific journey.
Please allow approximately 28 days for delivery, however we will endeavor to get your order ready as soon as possible, as we know it is important.
Your orders can be delivered to your door, for a small fee.
When ordering, you can pay by  Debit/Credit Card.
Privacy & Security
 

When you place an order, we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank/credit card details).

We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

This information will be kept securely in accordance with our internal security policy and may be used to:

  • process your order
  • provide you with an up to date, efficient, and reliable service
  • help fraud prevention
  • open and run your account
  • provide a more personal shopping experience.

By making an order and submitting your data you agree to this use. From time to time we also monitor and record telephone calls for training purposes and to improve the service to you. We will never collect sensitive information about you without your explicit consent.

We may at times use the contact information collected to inform you of special offers or services from ourselves or our group, but we will not at any time share your information with 3rd parties.

Returns & Replacements
Please fill in the Returns Document and return inside the parcel with the returned garments.
Under the Distance Selling Regulations you have a right to cancel your order for any payments made via this website, for a full refund.

To cancel, you can email us (customerservices@emblematic.co.uk) 
or write to us 

Emblematic Ltd.
Unit 26, North Tyne Ind Est.
Longbenton
Tyne & Wear
NE12 9SZ

 

 

  • +As long as your unwanted item is in an "as new" condition, we will refund the product (as long as it is a stock item).  Unfortunatly we cannot refund garments that have your specific childs name, or Club logo embroidered or printed on the garment (School logo is fine for returning). 
  • +Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached.
  • +Refunds will be processed within 28 days.

 

Please click this link below for returning items.

http://www.royalmail.com/track-my-return/create/1684

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If you have a faulty item or have receive the incorrect size item to what you have ordered, upon return of the faulty/incorrect item we will post out a new item for you free of charge as soon as available.
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Payment, Pricing & Promotions

Prices charged will be those ruling at date of dispatch. 
All goods subject to availability. 
Any products currently not ex-stock will be notified by e-mail. 
Prices can be subject to change without prior notice.

Payment must be made in advance. 
We accept all major credit cards including MasterCard, Visa and debit cards 
such as Switch and Delta.

All Trading Activities are in Accordance with UK Law.

VAT  -  All items are inclusive of VAT at the current rate and can be subject to change without prior notice

Viewing Orders
Please use the information when registering to view the status of your order.
We will notify you by email, when your order has been dispatched, or is ready to collect.
 
Please ensure we have a current email address on our records.
Updating Account Information
Please keep your account upto date, with your current address/email address and we will contact you if we require any further information with any outstanding order.
You can update your account at any time by logging in under your user name.