RETURNS POLICY T&C's
Terms and Conditions relating to returns
To obtain a refund the item must be returned to us in a saleable condition with all tags attached and it must be 14 days from the date of purchase or receipt of goods.
All refunds will be issued in accordance with your original payment method. If you are not in possession of the credit/ debit card used to make the purchase your exchange/ refund may be delayed.
If you believe your product is faulty, you will need to inform our customer services team https://emblematic.co.uk/contact/ and we will work to resolve the matter to your satisfaction.
For any item that is deemed to be faulty, it can be returned within 6 months of receipt of goods This will be inspected by us and if it is considered to be a manufacturing fault, the item will be replaced or you will be offered a refunded.
All items that fall outside of the 6 months will require approval.
If for any reason a return is not accepted you will be informed of the reasons why and will be asked to pay the returned postage costs or collect in person.
Should the item not be collected within 3 months of being informed we have the right to dispose of the items.
This does not affect your statutory rights
*Please note that your right to return items does not apply to products that come under the following categories, unless for any reason they are faulty:
- Items that are specially made to order. This includes any items personalised with that have been embroidered/printed with initials or names.
- Socks and Tights.
- Mouth guards.
Returns should be sent to:
Emblematic Ltd, Unit 26, North Tyne Ind Est, Longbenton, NE12 9SZ.
We will endeavour to process all refunds within 10 days of receipt however at busier times please allow up to 28 working days for it to show on your bank statement
You will be notified by e-mail as soon as the refund has been processed.
Free Tracked Returns Label via Royal Mail
Royal Mail Tracked Returns Link. https://www.royalmail.com/track-my-return/create/1684 (Be sure to include a note in your parcel with all of your details on for processing refunds. We are currently not offering exchanges due to COVID-19)
Please take note, we are not responsible for returns that don't make it back to safely. This service is provided from Royal Mail free of charge and by selecting you agree to all terms and conditions.